We at EMDEX Limited (“EMDEX”, “we”, “us”, or “our”) respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website, mobile application, and AI services.

1. Personal Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or communicate with us.

• Account Information: Name, email address, professional license number, and contact details.
• User Content: Information included in your queries to our AI service, which may be processed to provide answers. We advise against submitting Protected Health Information (PHI) directly into the chat interface.
• Usage Data: We automatically collect information about your interactions with our Service, including log files, device information, and usage patterns to improve our AI models.

2. How We Use Personal Information

We use the information we collect to:

• Provide, maintain, and improve our services and AI accuracy.
• Process transactions and manage your subscription.
• Send you technical notices, updates, security alerts, and administrative messages.
• Comply with legal obligations and enforce our Terms of Service.

3. Disclosure of Personal Information

We may share your information in the following circumstances:

• Vendors and Service Providers: We may share information with third-party vendors who provide services on our behalf (e.g., cloud hosting, payment processing).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your account and data.

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

7. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, provide you with additional notice.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@emdex.net.